Last Updated: May 20, 2025
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This website is operated by eKozii. Throughout the site, the terms “we,” “us,” and “our” refer to eKozii. By visiting our site and/or purchasing from us, you engage in our service and agree to be bound by these Terms & Conditions.
We reserve the right to update or change these terms at any time without prior notice.
Processing Time
Because all of our pieces are handmade with care, please allow up to 15 business days for all orders to be completed prior to shipping. Processing time begins once payment is confirmed.
Shipping Method
We ship via USPS (or other selected carriers) Once shipped, standard delivery typically takes 3-5 business days within the U.S. Delivery times may vary depending on your location. Tracking information will be sent to our email once your order has shipped.
* SHIPPING RATES ARE CALCULATED AT CHECKOUT* We offer free shipping on U.S. orders over $100.
We are not responsible for lost, stolen, or delayed packages once they are in the hands of the carrier.
Due to the custom, handmade nature of our products, all sales are final.
We do not accept returns, exchanges, or cancellations. Please review your order carefully before completing your purchase.
If your item arrives damaged, you must contact us within 3 days of delivery at everything.kozii@gmail.com with clear photos of the issue and original packaging. We will evaluate and, if applicable, offer a replacement or store credit.
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